Effective Date: October 11, 2026
Last Updated: October 11, 2026
Website: https://booqstar.com
Country of Operation: Trinidad and Tobago
Contact Email: support@booqstar.com
Welcome to BooqStar.
BooqStar ("BooqStar," "we," "our," or "us") is an online multi-vendor booking and services marketplace that connects customers with independent businesses, professionals, and service providers.
Our platform enables customers to discover services, find providers, create accounts, schedule appointments, communicate with businesses, and manage bookings.
BooqStar respects the privacy of customers, vendors, staff members, and website visitors.
This Privacy Policy explains how we collect, use, store, share, retain, and protect personal information when you access our website, use our services, or interact with supported third-party integrations.
This policy applies to the BooqStar website, related customer and vendor interfaces, and any BooqStar mobile applications introduced in the future.
Some features and integrations described below may not be available at all times. The personal information associated with those features is processed only when the relevant functionality is enabled and used.
Depending on how you interact with BooqStar, we may collect the following categories of information.
Full name
Username
Email address
Telephone number
Profile photograph
Residential or business address where provided
City, region, or location information
Account authentication information
Communication preferences
When customers register or use BooqStar, we may collect account identifiers, profile details, login information, booking preferences, and account activity.
Passwords created directly through BooqStar should be stored using appropriate cryptographic protection rather than as readable text.
Service providers registering on BooqStar may provide:
Business name and description
Business address and contact details
Business photographs and logos
Services offered
Service pricing and duration
Business operating hours
Staff information and availability
Appointment schedules
Business-related payment information
Other information required to manage a vendor account
Some vendor profile information may be publicly displayed to help customers discover and book services.
When customers book services, we may process:
Customer and vendor identifiers
Selected services
Appointment dates and times
Assigned staff members
Booking references
Booking notes and instructions
Appointment status
Cancellation and rescheduling information
Transaction and invoice records
Customers should avoid including unnecessary sensitive personal information in booking notes or messages.
When users access BooqStar, we may process technical information including:
IP address
Browser type
Device and operating system information
Login sessions
Cookies
Website activity
Error logs
Security and authentication events
This information supports platform operation, troubleshooting, fraud prevention, and security.
BooqStar supports authentication through Facebook Login, provided by Meta Platforms.
When customers choose to register or sign in using Facebook, BooqStar may receive information authorized through the Facebook authentication process, including:
Facebook name
Facebook account identifier
Profile picture
Email address, when available
We use this information to authenticate users, create or identify BooqStar customer accounts, and provide account-related services.
BooqStar does not receive or store customers' Facebook passwords.
We do not use Facebook Login to publish content to a customer's Facebook profile or access private Facebook messages.
Facebook users may manage or revoke BooqStar's authorization through their Facebook account settings.
Revoking Facebook authorization does not automatically delete information previously stored in BooqStar. Customers may separately request deletion under Section 18.
BooqStar may offer account authentication through Google Login.
When a user chooses Google Login, BooqStar may receive authorized account information such as:
Name
Email address
Profile picture
Google account identifier
This information is used to authenticate the user and create or identify their BooqStar account.
BooqStar does not receive the user's Google account password.
Users may manage connected applications through their Google account settings.
BooqStar supports integrations with WhatsApp and the WhatsApp Business Platform, provided by Meta.
When enabled, these integrations may be used to deliver:
Booking confirmations
Appointment reminders
Booking cancellations
Appointment status updates
Customer service messages
Transaction or invoice notifications
Other service-related communications
Information processed for these communications may include customer names, telephone numbers, appointment details, booking references, and message content.
Where applicable, this information may be transmitted through Meta's WhatsApp Business Platform.
Marketing messages will be sent only where an appropriate legal basis or consent exists, and users will be provided with applicable opt-out options.
BooqStar may integrate Google Maps to support location-based service discovery.
These features may include:
Address suggestions
Business location displays
Location-based searches
Distance and radius-based service discovery
Maps and directions
Depending on the feature and user permissions, information processed may include search locations, entered addresses, device location, IP address, and technical information associated with map requests.
Users may manage device location permissions through their browser or device settings.
Google may process information in accordance with its own privacy policy.
BooqStar may support Google Calendar integration to synchronize appointments and improve scheduling.
When enabled and authorized, information exchanged may include:
Appointment dates and times
Service descriptions
Booking identifiers
Relevant customer or staff information
Calendar event identifiers
Appointment updates and cancellations
Calendar information is used to support booking administration and synchronization.
Access to Google Calendar information will depend on the permissions granted and the integration's configuration.
BooqStar may integrate Zoom to facilitate virtual appointments and online meetings.
When this functionality is enabled, relevant information may include:
Meeting identifiers and joining links
Scheduled meeting dates and times
Participant names
Appointment information
Meeting-related communications
Zoom may process participant and meeting information according to its own privacy policy.
If meeting recording functionality is introduced, applicable notices and consent requirements will be addressed before recording is enabled.
BooqStar may use Tawk.to to provide live customer support.
When users interact with the live-chat service, information processed may include:
Name
Email address
Chat messages
IP address
Browser and device information
Chat session details
This information may be used to respond to inquiries, provide assistance, resolve complaints, and improve support services.
Tawk.to may process information under its own privacy practices.
BooqStar may integrate Disqus to support comments or discussions on selected website pages.
When enabled, Disqus may collect or process information associated with user accounts, comments, IP addresses, cookies, and browsing activity.
Users who interact with Disqus may also be subject to Disqus's privacy policy and account settings.
BooqStar may use Google reCAPTCHA to help protect forms, registration processes, login pages, and other website functionality from spam, bots, and abusive activity.
When enabled, reCAPTCHA may process browser, device, interaction, IP address, and related technical information for security purposes.
The use of reCAPTCHA is subject to applicable Google terms and privacy practices.
BooqStar may support online payments, vendor-related payments, subscriptions, and other marketplace transactions through integrated payment service providers.
Depending on the payment features enabled, information processed may include:
Transaction amounts
Payment status
Transaction identifiers
Invoice and receipt information
Refund records
Billing details
Vendor payment information
Payment card or other sensitive payment information may be collected and processed directly by the applicable payment service provider.
BooqStar does not claim that it stores full payment card details unless that functionality is specifically implemented and disclosed.
Payment service providers may have separate privacy policies governing their processing of financial information.
BooqStar may use personal information to:
Create and manage customer and vendor accounts.
Authenticate users through supported login methods.
Display businesses, services, pricing, and availability.
Facilitate appointment bookings and reservations.
Process transactions and maintain financial records.
Send booking confirmations, reminders, and notifications.
Enable communication between customers and service providers.
Provide customer support and resolve disputes.
Prevent fraud, spam, and unauthorized access.
Maintain and improve website performance and reliability.
Comply with applicable legal and regulatory requirements.
Provide marketing communications where permitted.
We aim to collect and use personal information only for legitimate, identified purposes.
BooqStar operates as a marketplace connecting customers with independent service providers.
When a customer makes an appointment, BooqStar may share relevant booking information with the selected vendor or its authorized staff.
This information may include:
Customer name
Contact information
Booked service
Appointment date and time
Booking instructions
Relevant payment or booking status
Vendors should use customer information only for legitimate purposes related to their services and applicable legal obligations.
Independent vendors may operate under their own privacy practices. BooqStar does not control every activity undertaken by a vendor outside the platform.
BooqStar may also share necessary information with service providers supporting hosting, authentication, communications, payment processing, technical operations, and security.
We do not sell personal information obtained through Facebook Login or Google Login.
We may disclose information where required by applicable law, valid legal process, or legitimate security and fraud-prevention needs.
BooqStar may use cookies and similar technologies to:
Maintain authenticated sessions
Remember user preferences
Support website functionality
Protect accounts
Measure technical performance
Support third-party integrations
Certain third-party integrations may also use cookies or similar technologies.
Where required by applicable law, BooqStar will obtain appropriate consent before enabling non-essential tracking technologies.
Users may manage cookies through their browser settings.
BooqStar seeks to implement reasonable technical and organizational safeguards to protect personal information.
These may include access controls, encrypted communications, account authentication, software maintenance, backup procedures, and administrative restrictions.
However, no website, internet transmission, or electronic storage system is completely secure.
Users should protect their account credentials and notify BooqStar if they suspect unauthorized account activity.
BooqStar retains personal information only for as long as reasonably necessary for the purposes described in this policy, subject to applicable legal and operational requirements.
Retention may depend on:
Whether an account remains active
Booking and service administration requirements
Financial and transaction recordkeeping obligations
Dispute resolution
Fraud prevention and security
Applicable legal requirements
When information is no longer necessary, BooqStar will take appropriate steps to delete, anonymize, or securely dispose of it.
Information received through third-party authentication platforms will be handled in accordance with applicable platform requirements.
Customers and vendors may request access to, correction of, or deletion of personal information, subject to applicable law.
Users may request deletion of their BooqStar account or associated personal information by:
Sending an email to support@booqstar.com.
Using the subject line BooqStar Account and Data Deletion Request.
Identifying the account associated with the request.
Specifying whether the request concerns the entire account, Facebook Login information, Google Login information, or other personal data.
BooqStar may request reasonable verification of account ownership before processing the request.
We will review and process verified deletion requests in accordance with applicable requirements and relevant platform policies.
Some information may need to be retained where required by law, including certain transaction records.
Users who connected Facebook or Google may also revoke authorization through their respective account settings.
Revoking third-party authorization does not automatically delete the user's BooqStar account.
Data Deletion Instructions: https://booqstar.com/data-deletion
The dedicated Data Deletion Instructions page will provide additional information on submitting requests.
BooqStar operates from Trinidad and Tobago but may use service providers located in other jurisdictions.
Personal information may therefore be transmitted, processed, or stored outside Trinidad and Tobago.
We will take appropriate measures, as required by applicable law, when engaging service providers that handle personal information internationally.
BooqStar is intended for individuals legally permitted to use its services.
Children and minors should not create accounts or provide personal information without appropriate parental or guardian involvement where required by law.
If BooqStar becomes aware of personal information collected in violation of applicable children's privacy requirements, we will take appropriate corrective action.
Depending on the integrations enabled, users may interact with third-party services governed by their own privacy policies.
These include:
Google — https://policies.google.com/privacy
Tawk.to — https://www.tawk.to/privacy-policy/
Disqus — https://disqus.com/privacy/
Users are encouraged to review the privacy policies of relevant third-party providers.
BooqStar may update this Privacy Policy to reflect changes in services, integrations, business operations, security practices, or legal requirements.
Updates will be published on our website with a revised effective date.
Where legally required, we will provide additional notice or obtain consent for material changes.
For questions, complaints, privacy inquiries, or requests concerning personal information, please contact:
BooqStar
Online Booking & Services Marketplace
Trinidad and Tobago
Website: https://booqstar.com
Email: support@booqstar.com
Privacy Policy: https://booqstar.com/privacy-policy
Data Deletion: https://booqstar.com/data-deletion
© 2026 BooqStar. All Rights Reserved.
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